Privacy Policy

Effective Date: February 26th, 2025
Last Updated: February 27th, 2025

Bow River Roofing and Exteriors Ltd. ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the personal information of visitors and customers using our website and services.

1. Information We Collect
We may collect the following types of personal information:
Contact Information (e.g., name, email address, phone number) when you fill out a form, request a quote, or sign up for services.
Transaction Information when you book services with us.
Technical Data such as IP address, browser type, and browsing behavior on our website through cookies or analytics tools.

2. How We Use Your Information
We use the collected information to:

Provide and improve our services.
Respond to inquiries and customer support requests.
Send appointment confirmations, service updates, or customer satisfaction surveys.
Comply with legal and regulatory requirements.

3. SMS and Communication Policy
We may use SMS to communicate with customers about appointments, service updates, and confirmations.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Sharing of Personal Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share data with:

Service providers who help us operate our business (e.g., payment processors, scheduling tools).
Legal or regulatory authorities if required by law.

5. Data Security
We implement appropriate security measures to protect personal information against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

6. Your Privacy Rights
Depending on your location, you may have rights to access, correct, or delete your personal information. To make such a request, please contact us at:
📧 Email: info@bowriverroofing.ca
📍 Address: 248 Precedence View, Cochrane, AB T4C 2W8, Canada

7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those third parties.

8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

By using our website and services, you agree to the terms of this Privacy Policy.